Complaint #1758024 submitted on 01/26/2016 relating to Army and Air Force Exchange Service. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Tuesday 26th January 2016.
I placed a hotel reservation with Government Vacation Rewards for {$1000.00} on XXXX/XXXX/2015 with my Military Star credit card ( transaction reference # XXXX ). When I arrived at the hotel, I was told my reservation was cancelled. I had to purchase a reservation at a different hotel using a different credit card. I have been trying to get the charge credited back to my Military Star card from Government Vacation Rewards since XXXX XXXX, 2015. While fighting with GVR, I have only been able to recoup {$87.00}. I filed a dispute with the Military Star card XXXX XXXX, 2015. I received a letter approximately XXXX XXXX, 2015 stating they were taking the matter out of dispute, and I need to contact Government Vacation Rewards directly. This is completely unacceptable!
Furthermore, I purchased an item from the AAFES website that never arrived. I was credited back the amount of the purchase, but not any interest. I was told by XXXX XXXX that he would credit the {$8.00} interest on XXXX/XXXX/2015. I have not been able to speak to this person since that time. I need that interest and all associated interest charges on the {$8.00} credited to me as well.
Servicemember
| Company | Army and Air Force Exchange Service |
| Complaint ID | 1758024 |
| Date Received | 01/26/2016 |
| Product | Credit card |
| Issue | Billing disputes |
| State/ZIP Code | NV 890XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/26/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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