Complaint #1306567 submitted on 03/30/2015 relating to Aspen National Financial, Inc.. Complaint relates to Mortgage Other mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 2nd April 2015.
I already have a case # XXXX and was told to resubmit a second complaint " not a duplicate '' This is about the dep't collection agency that has taken over the matter. I told them the bill was never sent to my address until it was in collections. The agency is called XXXX collections, their phone # XXXX or XXXX They are calling me every day on a dept. that I would have payed if I had ever received it. Now their is XXXX dollar additional charge and possible mark on my credit for a bill that was sent to the wrong address. I explained that I would pay the original amount of the original fee from the home owners association if some one actually sent me the bill. They said that was not their problem. PLEASE HELP ME with this corrupt unfair issue. I have also called The timeshare at XXXX at XXXX XXXX XXXX association XXXX times and am told each time that the manager is not their and will call me about the dept issue that they forwarded to XXXX. I never received a call.
| Company | Aspen National Financial, Inc. |
| Complaint ID | 1306567 |
| Date Received | 03/30/2015 |
| Product | Mortgage Other mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | MD 217XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint caused principally by actions of third party outside the control or direction of the company |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 04/02/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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