Complaint #1756001 submitted on 01/26/2016 relating to SunTrust Banks, Inc.. Complaint relates to Consumer Loan Vehicle loan - Shopping for a loan or lease .
Complaint was submitted via Web and sent to the company on Monday 1st February 2016.
I applied for an auto loan online with XXXX, a Division of SunTrust Bank, via their advertisement on XXXX. They gave me the option to have my personal information forwarded to another bank in the event I was n't approved for their loan ; I denied the option. They did n't approve me for the loan, and made a " hard inquiry '' on my credit report which caused my credit score to go down. I knew my credit score before filling out the application. Why did n't they simply tell me the required credit score so that I could avoid the " hard inquiry ''? I suspect that they want people ( that they are going to deny ) to fill out the application so that they can earn a fee by forwarding their personal information to other banks.
| Company | SunTrust Banks, Inc. |
| Complaint ID | 1756001 |
| Date Received | 01/26/2016 |
| Product | Consumer Loan Vehicle loan |
| Issue | Shopping for a loan or lease |
| State/ZIP Code | CA 959XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/01/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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