Amex Complaint: Unauthorized transactions/trans. issues

#1306257 29 Mar 2015

Prepaid card General purpose card

Complaint #1306257 submitted on 03/29/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .

Complaint was submitted via Web and sent to the company on Thursday 2nd April 2015.

Narrative (may be redacted).

i loaded my card and i made an online purchase in XXXX, in XXXX of this year i loaded more funds on the card and made a few purchases, then when i checked my card it said i had XXXX dollar left avaliable to me, upon calling them i was told that i had a pending transaction for XXXX dollars back in XXXX, and that when i used my card and loaded it they took the XXXX dollars, i do not understand how it is that u get a prepaid card so i can not spend what i do not have avaliable to me. i have spoken to them and i was told that it was a glitz on there end, but then i am not responsible for there mistakes, i would like my eighty dollars back, furthermore i am thinking my card had money on it because i loaded 150 dollars on it and i only made XXXX transactions after loading the card with XXXX dollars, XXXX transactions in the amount of four dollars and twenty five cents, and XXXX for forty-one dollars and another for seventeen dollars then when i go out for dinner thinking i have enough fund to pay for my meal i find out i have no funds avaliable to me, as i understand it a prepaid card can not allow things to go through if u do not have the avaliable funds to pay for it, how can the card company allow a transaction to go through when u do not have the funds on the card, the purpose of having a prepaid card is so u do not over spend.

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