Complaint #1306077 submitted on 03/28/2015 relating to KeyBank NA. Complaint relates to Mortgage Home equity loan or line of credit - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Thursday 2nd April 2015.
I had a Home Equity about to go into repayment, I stopped at a branch to ask as question about if the loan would remain a fixed rate. The sales pitch began and I agreed to a loan for a larger dollar, filled out the app and supplied ALL info asked for. I received a call saying I was approved. A few days later I decided that this new loan would not be in my best interest. I called the branch and left a message for lender that I was no longer interested and I 'll just let the account go into repay. I received messages following up and I 'm sure a likely attempt to change my mind.TODAY I received a denial letter saying they regretted that after carefully considering my application they are unable to approve for these reasons ... credit application incomplete and failure to supply requested additional information. XXXX untrue, I denied them! My complaint is the impact and concern that this denial may impact my credit report and if so that needs to be corrected. I would call the Bank but want to make sure no other customers receive a denial letter when they were n't denied nor have their credit report impacted.
Older American
| Company | KeyBank NA |
| Complaint ID | 1306077 |
| Date Received | 03/28/2015 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | ME 042XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/02/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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