Complaint #1305589 submitted on 03/27/2015 relating to Experian. Complaint relates to Credit reporting - Unable to get credit report/credit score Problem getting report or credit score.
Complaint was submitted via Web and sent to the company on Friday 27th March 2015.
This situation relates to a recurring problem I 've been having with Experian. I keep my credit frozen, and only lift the freeze when I know I am applying for credit. I have not had a problem temporarily lifting freezes with XXXX. For the XXXX time in 3 months I have had credit denied because Experian will not lift the freeze on my account. They requested I send additional information to them. I have done that using XXXX XXXX Mail and I have a receipt to show they received the information. They still have not lifted the freeze. Not to mention the other XXXX agencies charge {$5.00} to lift a freeze and Experian charges {$10.00}. I do not believe they are acting in a way that encourages consumers to protect their credit. The XXXX time I complained to you about this, they sent me a credit report. I never asked them for a credit report - I asked them to lift the credit freeze on my account! I am at the end of my patience with them and hope you can help.
| Company | Experian |
| Complaint ID | 1305589 |
| Date Received | 03/27/2015 |
| Product | Credit reporting |
| Issue | Unable to get credit report/credit score Problem getting report or credit score |
| State/ZIP Code | PA 171XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 03/27/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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