Complaint #1304210 submitted on 03/27/2015 relating to Automated Collection Services, Inc.. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Don't agree with fees charged.
Complaint was submitted via Web and sent to the company on Wednesday 1st April 2015.
Attended XXXX College Success Program resulting in student loans of about 12k beginning in XXXX. Unable to secure meaningful full time employment, loans were in deferment XXXX balance about 15k with XXXX. This repeated until default after American Student Financial (? ) assumed loans without my knowledge. XXXX ACSI ( Automated Collection Services Inc. ) Contacted me. I immediately arranged payments for {$130.00} a month, {$500.00} down initially, for nine months. They refused to do business other than by phone despite a website and multiple mailing address. They sent screen print copies of my payment and their purchase of my debt for about 25k. They are claiming a new balance over $ 32k despite my payments. Repeated requests for itemized billing has been unsuccessful. Tried to resolve through XXXX, XXXX. Have not received any more return correspondence since XXXX closed case as unsatisfactory status.
| Company | Automated Collection Services, Inc. |
| Complaint ID | 1304210 |
| Date Received | 03/27/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Don't agree with fees charged |
| State/ZIP Code | TN 382XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/01/2015 |
| Result | Timely Response: No, Consumer Disputed: Yes |
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