Complaint #1302334 submitted on 03/26/2015 relating to Stonegate Mortgage Corporation. Complaint relates to Mortgage VA mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 26th March 2015.
Stonegate Mortgage Servicing has been rude and abusive to my inquiry on escrow/tax refunds due to me. Said they would call me back but I have had to keep calling to inquire through this process. I was told only XXXX manager was in today and could not speak to me. This is a separate issue but they only have XXXX manager for the entire servicing office that can handle escalated matters? Sounds like they are understaffed to handle sensitive issues and escalated matters properly. So, they received a check of my returned funds back from XXXX, their vendor partner, on a double payment and deposited those funds on XXXX XXXX. I called back a week later and was told they were not processing my funds until sometime in XXXX? They can process funds in 1 day from their own vendor partner but it takes 18 days to return funds to a consumer? Why so long? This is unfair to me and other consumers.
| Company | Stonegate Mortgage Corporation |
| Complaint ID | 1302334 |
| Date Received | 03/26/2015 |
| Product | Mortgage VA mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | OH 452XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 03/26/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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