Complaint #1294454 submitted on 03/21/2015 relating to VW Credit, Inc. Complaint relates to Consumer Loan Vehicle lease - Taking out the loan or lease .
Complaint was submitted via Web and sent to the company on Saturday 21st March 2015.
I have leased XXXX XXXX vehicles from XXXX over the last decade and have never had an issue. My XX/XX/XXXX XXXX XXXX lease is complete on XX/XX/XXXX. I only used XXXX mile of my XXXX mile lease and my vehicle is in perfect condition so it is worth more than my residual payoff balance is {$22000.00}. I decided not to purchase another XXXX vehicle because of poor service and was offered {$24000.00} for the vehicle as a trade in. However, the payoff quote issued to the dealer was {$25000.00} when my contractual payoff with XXXX if I purchase the car is only {$22000.00}. I have been told that XXXX is the only brand that has this practice to prevent customers from purchasing brands other than XXXX. I can not believe that they would treat their customers so poorly in order to make a XXXX.
| Company | VW Credit, Inc |
| Complaint ID | 1294454 |
| Date Received | 03/21/2015 |
| Product | Consumer Loan Vehicle lease |
| Issue | Taking out the loan or lease |
| State/ZIP Code | TX 752XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 03/21/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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