Complaint #1292509 submitted on 03/20/2015 relating to Caliber Home Loans, Inc. Complaint relates to Mortgage FHA mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Friday 20th March 2015.
My wife & I had a FHA backed XXXX yr mortage serviced by XXXX XXXX XXXX, signed in XXXX, XXXX. We filed for Chapter XXXX bankruptcy protection in XXXX XXXX, including our mortgage in the filing. All mortgage payments & arrearages were being serviced per our Trustee 's Agreement on time, & without prejudice, even as we attempted to refinance our mortgage to a much more advantageous rate. We finally found someone to do an FHA Streamline on our mortgage, when we were informed that XXXX XXXX XXXX filed an insurance claim in XXXX XXXX against our FHA MIP due to our loan " being delinquent. '' Our mortgage was then " picked up '' by Caliber Home Loans, whom we were informed would be our new loan servicer. We were also told we no longer had an FHA Loan, according to Caliber. We have no idea how we could be taken out of our FHA loan-preventing our Streamline Refinance- & put into some " XXXX status '' as we were informed that our mortgage is now in. In addition, we are still paying FHA MIP payments in our mortgage payments on our mortgage since Caliber took over our mortgage, as well as we have yet to have our mortgage payments be reduced after a significant drop in our homeowners policy as well.
| Company | Caliber Home Loans, Inc |
| Complaint ID | 1292509 |
| Date Received | 03/20/2015 |
| Product | Mortgage FHA mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | TN 372XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 03/20/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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