Complaint #1754683 submitted on 01/22/2016 relating to Citibank. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Friday 22nd January 2016.
I have a Citicard that was stolen from me and used to make fraudulent charges between XXXX XXXX XXXX and XXXX XXXX XXXX. I have spoke with Citi Cards approximately XXXX to XXXX time since then ( Today is XXXX/XXXX/XXXX ). Every time I have spoken with them they assure me that the charges are under investigation and will be removed in 5 to 7 business days. This has gone on for over six weeks and yet the charges have not been erased. Every time I call them I have to start the whole story over as though no record is being kept of situation.
| Company | Citibank |
| Complaint ID | 1754683 |
| Date Received | 01/22/2016 |
| Product | Credit card |
| Issue | Billing disputes |
| State/ZIP Code | NC 277XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/22/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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