Complaint #1804594 submitted on 02/24/2016 relating to Citibank. Complaint relates to Credit card - Payoff process .
Complaint was submitted via Web and sent to the company on Wednesday 24th February 2016.
XXXX XXXX - I paid off my Sear card balance of {$700.00} XXXX XXXX - I buy supplies at XXXX to replace my kitchen sink {$120.00} XXXX XXXX - I make a payment of {$330.00} to payoff the supplies and kitchen sink purchased online XXXX XXXX - The XXXX 's charge for the sink is posted {$210.00} XXXX XXXX - My most recent payment is not posted. I am charged finance charges.
XXXX XXXX - I call Sears to see what has happened. Support is poor. They can not accept a pdf copy of my receipt and do n't answer the fax number they gave me for the fax copy. I call CFPB online to report shenanigans!
| Company | Citibank |
| Complaint ID | 1804594 |
| Date Received | 02/24/2016 |
| Product | Credit card |
| Issue | Payoff process |
| State/ZIP Code | NY 149XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/24/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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