Complaint #1803732 submitted on 02/24/2016 relating to Delta Management Associates, Inc.. Complaint relates to Debt collection Federal student loan - Communication tactics Used obscene/profane/abusive language.
Complaint was submitted via Web and sent to the company on Wednesday 24th February 2016.
I made a phone call to Delta Management Associates to inquire about the status of a loan rehabilitation application. The call was placed on XXXX XXXX at XXXX. While I was trying to obtain information, the Delta representative I was speaking to, a male with a southern accent, muffled the phone and started making jokes and laughing with a colleague. Based on the flow of the conversation, it can be safely assumed that he was making fun of the issues brought up during my call which constitutes abusive behavior and language. Abusive language does not need to limit itself to obscene language - it can also apply to tactics made to mock, diminish or otherwise ridicule a consumer. I felt ridiculed and his behavior was highly inappropriate. I requested to speak to another customer service representative and was transferred over to XXXX XXXX, who handled herself in a more professional fashion. This representative 's behavior was unacceptable and needs to be addressed promptly.
| Company | Delta Management Associates, Inc. |
| Complaint ID | 1803732 |
| Date Received | 02/24/2016 |
| Product | Debt collection Federal student loan |
| Issue | Communication tactics Used obscene/profane/abusive language |
| State/ZIP Code | NY 112XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/24/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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