Complaint #1751361 submitted on 01/22/2016 relating to Citibank. Complaint relates to Credit card - Late fee .
Complaint was submitted via Web and sent to the company on Friday 22nd January 2016.
I have a citicard and was under the impression I set up autopay, but I did not, so I resulted in a late payment fee of {$25.00}. I have been with this company for 5 years between another credit card with Citi and have never been late. I immediately paid the 5 days past due amount and set up auto-pay, and asked if they could waive the {$25.00} as a one time courtesy ( the only late payment I have ever received ) and they said NO. I WOULD HIGHLY RECOMMEND NOT DOING BUSY WITH CITI. I have been in the credit card industry for over 15 years, and ALL credit card companies have a one time courtesy adjustment policy, except for Citi apparently.
| Company | Citibank |
| Complaint ID | 1751361 |
| Date Received | 01/22/2016 |
| Product | Credit card |
| Issue | Late fee |
| State/ZIP Code | UT 840XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/22/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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