Citibank Complaint: Late fee

#1751361 22 Jan 2016

Credit card

Complaint #1751361 submitted on 01/22/2016 relating to Citibank. Complaint relates to Credit card - Late fee .

Complaint was submitted via Web and sent to the company on Friday 22nd January 2016.

Narrative (may be redacted).

I have a citicard and was under the impression I set up autopay, but I did not, so I resulted in a late payment fee of {$25.00}. I have been with this company for 5 years between another credit card with Citi and have never been late. I immediately paid the 5 days past due amount and set up auto-pay, and asked if they could waive the {$25.00} as a one time courtesy ( the only late payment I have ever received ) and they said NO. I WOULD HIGHLY RECOMMEND NOT DOING BUSY WITH CITI. I have been in the credit card industry for over 15 years, and ALL credit card companies have a one time courtesy adjustment policy, except for Citi apparently.

Company Citibank
Complaint ID 1751361
Date Received 01/22/2016
Product Credit card
Issue Late fee
State/ZIP Code UT 840XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with monetary relief
Submitted Web 01/22/2016
Result Timely Response: Yes, Consumer Disputed: No

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