Complaint #1752456 submitted on 01/21/2016 relating to FCI Lender Services Inc.. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 21st January 2016.
XXXX XXXX XXXX had a repayment plan in place when her loan was transferred from XXXX Mortgage Servicers to FCI Lender Services. FCI failed to honor the repayment plan approved by XXXX, and moved the homeowner to foreclosure.
XXXX sent an email to FCI confirming the repayment plan, and FCI still failed to honor the plan approved by XXXX.
| Company | FCI Lender Services Inc. |
| Complaint ID | 1752456 |
| Date Received | 01/21/2016 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | AZ 850XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/21/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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