Complaint #1750010 submitted on 01/21/2016 relating to Fidelity National Information Services, Inc. (FNIS). Complaint relates to Other financial service Money order - Fraud or scam .
Complaint was submitted via Web and sent to the company on Thursday 28th January 2016.
I am a XXXX Veteran. I purchased a money order from XXXX and did not use. Certegy has declined the transaction to return the money order and receive my money back. I purchased a money order for {$1000.00} but did not use it. When I tried to get a refund Certegy declined to allow XXXX to refund my money. I purchased a money order for {$1000.00} but did not use it. When I tried to get a refund Certegy declined to allow XXXX to refund my money. When I called and advised I had all the documentation used to purchase the money order they indicated that due to some XXXX risk factors they could not refund my money. The individual continued to repeat about risk factors that had nothing to do with my purchase considering I had the receipt, money order, money order receipt, drivers license. I was told that I needed to take it to another establishment to get my money and would have to pay whatever fees they would charge. This is consumer fraud. They should not be in the business if they refuse to honor the money order program as designed. Now I am stuck with a money order I can not use and the company refuses to refund my money.
Servicemember
| Company | Fidelity National Information Services, Inc. (FNIS) |
| Complaint ID | 1750010 |
| Date Received | 01/21/2016 |
| Product | Other financial service Money order |
| Issue | Fraud or scam |
| State/ZIP Code | NC 276XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/28/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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