Complaint #1803452 submitted on 02/24/2016 relating to Citibank. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Wednesday 24th February 2016.
I purchased a computer from Best Buy using my Best Buy credit using a promotional option. The promotion offered 18 months to pay with no interest. The total was not paid by that date. Soon after this period I noticed that the amount owed had jumped by {$280.00}. After contacting Best Buy it was explained that that total included all past interest that had been waived.
When I made the initial purchase I was not told that the past due interest would be added to any outstanding balance. During that conversation I was told that my e-invoice stated this policy. In order to see this information I would have needed to download my statement, which I had n't done. I paid directly within the " make a payment '' options, or over the phone.
I have since paid the balance I feel is the amount that I owe. I have also asked my attorney to send a letter explaining the circumstances to Best Buy via certified mail. My attorney 's records show that the letter was received. Best Buy has opted to not respond to the letter.
| Company | Citibank |
| Complaint ID | 1803452 |
| Date Received | 02/24/2016 |
| Product | Credit card |
| Issue | Billing disputes |
| State/ZIP Code | WA 982XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/24/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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