Complaint #1747927 submitted on 01/20/2016 relating to Fidelity National Information Services, Inc. (FNIS). Complaint relates to Bank account or service Checking account - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Wednesday 27th January 2016.
On XXXX 2014, my purse was stolen from my car in XXXX, XXXX. I called XXXX XXXX right after the incident to inform them my wallet with debit card, credit card and photo ID was stolen. However, they let the person/people that stole my purse cash checks on my name in another state a couple of days later. My account was frozen until the case was resolve XXXX months later. Because the process took so long and the bad service at XXXX XXXX, I decided to move my account to XXXX XXXX in XXXX. Recently, I moved to XXXX where XXXX XXXX is not available and also got married, I 've tried to open another checkings account in a local bank but i 'm not allowed. Also, I tried to open an join account in XXXX with my husband, who is a XXXX costumer, but I ca n't do either because XXXX XXXX let someone steal from my account twice even though I called and cancelled everything. They even let it overdraft by thousands of dollars. I have the police report which states someone broke into my car, I even have the receipt from my cars repair. I have excellent credit. However, I not allowed to open a checkings account because of XXXX XXXX 's incompetence. To this day I do n't understand how XXXX XXXX let this happen. Who cashes checks for XXXX in a different state after they called a few days before to inform the bank about a robbery. On top of stealing from a client then they do n't let people bank with anyone else.
| Company | Fidelity National Information Services, Inc. (FNIS) |
| Complaint ID | 1747927 |
| Date Received | 01/20/2016 |
| Product | Bank account or service Checking account |
| Issue | Account opening, closing, or management |
| State/ZIP Code | NY 100XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/27/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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