Continental Finance Company, LLC Complaint: Unauthorized transactions/trans. issues

#1748849 20 Jan 2016

Prepaid card General purpose card

Complaint #1748849 submitted on 01/20/2016 relating to Continental Finance Company, LLC. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .

Complaint was submitted via Web and sent to the company on Tuesday 26th January 2016.

Narrative (may be redacted).

I closed out the account back in XXXX 2015 and have since then requested to receive paper statements until account is fully paid in full. Every time I contact the company to inquire about statements or make a payment I am assured that a request is being placed and I should receive within a few weeks. I have been making payments as required by the due date but still have not received any statements and do not know what I am being charged. I am still being charged a maintenance fee and I do n't know why when I am not utilizing the card. Of course, I am also being charged for finance charges. This company is preying on individuals claiming to assist in helping build credit when it makes it worse on those individuals who are struggling.When I call and the about the statements, I am told that I signed up for e-statements and that is causing me to not be able to receive paper statements. I believe someone in IT or with the proper authority should be able to override the system.

I would not recommend this company to anyone.

Company Continental Finance Company, LLC
Complaint ID 1748849
Date Received 01/20/2016
Product Prepaid card General purpose card
Issue Unauthorized transactions/trans. issues
State/ZIP Code MI 481XX
Consumer Consent Consent provided
Company Public Response Company chooses not to provide a public response
Company Response To Customer Closed with explanation
Submitted Web 01/26/2016
Result Timely Response: Yes, Consumer Disputed: No

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