Complaint #1747402 submitted on 01/19/2016 relating to Banco Popular North America. Complaint relates to Bank account or service Checking account - Making/receiving payments, sending money .
Complaint was submitted via Web and sent to the company on Thursday 21st January 2016.
On XXXX XXXX, XXXX, I requested that a check be issued to the order of XXXX XXXX, through my bank 's online bill payment system, in the amount of {$3700.00}, The bank duly issued check number XXXX. After three weeks XXXX XXXX informed me that she had not received the check. Upon investigation, I learned that the check had cleared the bank, but the payee line had been crudely amended to add the phrase " or XXXX XXXX ''. I reported this to the bank on XXXX XXXX, XXXX. Subsequently, XXXX XXXX submitted an affidavit to the banks stating that she had nor received nor cashed the check in question. The bank acknowledges receipt of this affidavit. In the intervening months, I have been in contact with the bank on a monthly basis with respect to this matter, each time requesting that the money be returned to my account. The bank 's customer service personnel repeatedly tell me that the matter is under investigation and that they can not / will not refund the money to me until their investigation has been completed. The bank 's customer service personnel will no longer return my calls. On XXXX XXXX, XXXX, I wrote to XXXX XXXX XXXX, the bank 's President and COO, reporting on this problem and requesting that he have it resolved. I have not had the courtesy of a reply.
Older American
| Company | Banco Popular North America |
| Complaint ID | 1747402 |
| Date Received | 01/19/2016 |
| Product | Bank account or service Checking account |
| Issue | Making/receiving payments, sending money |
| State/ZIP Code | NY 112XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/21/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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