Complaint #1747309 submitted on 01/19/2016 relating to Banco Popular North America. Complaint relates to Bank account or service (CD) Certificate of deposit - Account opening, closing, or management .
Complaint was submitted via Web and sent to the company on Thursday 21st January 2016.
After researching online for best CD rates - I chose to open an account with E-Loan - an online business. As an online business - account holders are to have 24 hour online access to all accounts. The process was simple enough. However, after opening the account ( for & XXXX ) I was unable to log in using the information credentials that were supposedly on record. I have tried several times ( as soon as 1 day after opening account ) to just get my initial investment of {$25000.00} refunded to the XXXX Bank account from which it was transferred - because an online bank ( CD ) account that can not be readily accessed is unacceptable. E-Loan wants to charge me 2 years interest - even though zero interest had been earned at that time. They also told me that no time frame was available for when they might " fix '' the log-in problem! The account was opened on XXXX/XXXX/15 and I filed a complaint with the XXXX on XXXX/XXXX/15 after not being able to log-in. XXXX complaint number XXXX.
| Company | Banco Popular North America |
| Complaint ID | 1747309 |
| Date Received | 01/19/2016 |
| Product | Bank account or service (CD) Certificate of deposit |
| Issue | Account opening, closing, or management |
| State/ZIP Code | FL 342XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/21/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.