Complaint #1745466 submitted on 01/15/2016 relating to Bank of the West. Complaint relates to Credit card - Other .
Complaint was submitted via Web and sent to the company on Thursday 21st January 2016.
I had a credit balance of {$.00} on my Bank of the West credit card. I knew it was there but elected to leave it alone. This is still an active credit card that I use occasionally. On XXXX XXXX, 2016 Bank of the West arbitrarily decided to debt my credit card as an " account adjustment '' and take the credit balance. While this is not a large amount of money the point is that neither Bank of the West or any other financial institution has the right to steal money from their customers the way this bank did. I suspect this is not an isolated case and am quite sure that this institution believes that since it 's such a paltry amount why not just take it. If they do that with enough customers they can easily pad their profits. This kind of practice needs to be stopped and the institutin fined for essentially stealing money.
| Company | Bank of the West |
| Complaint ID | 1745466 |
| Date Received | 01/15/2016 |
| Product | Credit card |
| Issue | Other |
| State/ZIP Code | WY 820XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/21/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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