Complaint #1739459 submitted on 01/12/2016 relating to Atlanticus Services Corporation. Complaint relates to Credit card - Customer service / Customer relations .
Complaint was submitted via Web and sent to the company on Tuesday 12th January 2016.
The company Fortiva has provided misleading information when it comes to submitting online payments and their customer service is horrible. I normally pay all my credit cards online because I feel safer if I am able to submit an online payment. Every time i have tried to submit a payment online the website it always under maintenance no matter what time of day it is. Which leads me to believe that this method of payment is not available. This is very misleading as mentioned on the statement this is a method of payment.
| Company | Atlanticus Services Corporation |
| Complaint ID | 1739459 |
| Date Received | 01/12/2016 |
| Product | Credit card |
| Issue | Customer service / Customer relations |
| State/ZIP Code | TX 786XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed |
| Submitted | Web 01/12/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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