Complaint #1738401 submitted on 01/12/2016 relating to Shellpoint Partners, LLC. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Tuesday 12th January 2016.
I received a notice of XXXX XXXX XXXX dated XXXX/XXXX/16 from Shellpoint Mortgage Servicing. It is impossible for my policy to lapse because the my lender pays the insurance out of escrow and I never called to the cancel the insurance nor did I receive a notice of non-renewal from the insurance Company. On XXXX/XXXX/16 I called my Insurance agent to verify that our coverage had been maintained without gaps. My Insurance agent was not surprised that I was experiencing this sort of problem with Shellpoint, my agent has heard similar complaints from other customers about Shellpoint. I called Shellpoints insurance Department on XXXX/XXXX/16 and spoke to XXXX. XXXX looked at the information they had on file and could not find a lapse in coverage. She could not provide an explanation for why I ever received this letter.
| Company | Shellpoint Partners, LLC |
| Complaint ID | 1738401 |
| Date Received | 01/12/2016 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | DE 199XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint represents an opportunity for improvement to better serve consumers |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/12/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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