Complaint #1737577 submitted on 01/12/2016 relating to TCF National Bank. Complaint relates to Mortgage Home equity loan or line of credit - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Tuesday 12th January 2016.
I have paid my line of credit with TCF in XX/XX/XXXX. I called and asked for my account to be closed. I was told that I need to sent a fax, which I did. However, I had a servicing fee of {$50.00} assessed on XX/XX/XXXX for a balance of XXXX during XX/XX/XXXX. I called again and I was once again asked to send a fax. I did send a fax together with the following email ( to XXXXXXXXXXXX XXXX XXXXXXXXXXXX XXXX ) : **** email copy***** Dear TCF representative, I, XXXX XXXX XXXX , would dlike to close my account XXXX. I have paid my loan and do not need the credit line anymore. I would like to ask ( per my conversation with XXXX customer service representatives ) that the assessment fee of {$50.00} be retroactively removed.
Thank you very much and kind regards, XXXX XXXX PS The above was the text in the fax I sent on XX/XX/XXXX. I am not sure why things did not go through ( I do have the fax being successfully sent receipt ) **** end of email ***** Now I have a new charge in XX/XX/XXXX, once again of {$50.00} ( which they draw against my debit card with the threat that if I do not pay, I 'd have my credit score affected ). My balance continues to be XXXX as I have long repaid my mortgage.
| Company | TCF National Bank |
| Complaint ID | 1737577 |
| Date Received | 01/12/2016 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | UT 841XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/12/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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