Complaint #1737486 submitted on 01/11/2016 relating to Banco Popular de Puerto Rico. Complaint relates to Bank account or service Checking account - Using a debit or ATM card .
Complaint was submitted via Web and sent to the company on Monday 11th January 2016.
My XXXX debit card was mistakenly given to somebody else at a restaurant. My card was used by that somebody else to purchase {$75.00} worth of shipping at the post office. My bank did not inform me that there would be a {$50.00} surcharge added to my account for their " services ''. The investigation took two months and in the end only {$25.00} was rebated back to my account. Does n't the bank have the obligation to inform me of this {$50.00} surcharge that they claim is federally mandated? I would n't have wasted my time filing different claims and having the headache that I did, had I known they would be charging me {$50.00} to get back my own money ...
| Company | Banco Popular de Puerto Rico |
| Complaint ID | 1737486 |
| Date Received | 01/11/2016 |
| Product | Bank account or service Checking account |
| Issue | Using a debit or ATM card |
| State/ZIP Code | VI 008XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/11/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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