Complaint #1800709 submitted on 02/23/2016 relating to Wells Fargo & Company. Complaint relates to Student loan Non-federal student loan - Can't repay my loan Can't decrease my monthly payments.
Complaint was submitted via Web and sent to the company on Tuesday 23rd February 2016.
WELLS FARGO : My husband and I just sent letters requesting reduced monthly payments based on our income, and provided financial documentation to prove that we are struggling to make the payments. This is the second attempt that we made to work with Wells Fargo to reduce our monthly payments. Both times, their response was that the combined income of our co-signers and our own income is too high to reduce our payments. My mother, one of our co-signers, has already been paying portions of our loans to Wells Fargo, and this is documented in our file. All of our co-signers are retired, and on fixed monthly incomes.
| Company | Wells Fargo & Company |
| Complaint ID | 1800709 |
| Date Received | 02/23/2016 |
| Product | Student loan Non-federal student loan |
| Issue | Can't repay my loan Can't decrease my monthly payments |
| State/ZIP Code | WI 532XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/23/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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