Complaint #1732718 submitted on 01/07/2016 relating to Advance America, Cash Advance Centers, Inc.. Complaint relates to Debt collection Payday loan - Communication tactics Threatened to take legal action.
Complaint was submitted via Web and sent to the company on Thursday 7th January 2016.
Upon learning this unknown company called my relative inquiring about me and a debt, I received a call on XXXX XXXX, 2016 I spoke with a XXXX and was told she was with XXXX XXXX, a mediation company, in regards to a debt I have with Advance America a payday loan company. I informed them that they violated the Fair Credit Reporting Act for contacting a relative whom I did not have contact information for let alone on my application to contact nor my persmission to contact the relative. She informed me she got her contact information from a background check and they had the legal right to do so. At this time informed her I was being represented by a firm in which was handling my debt and if they had did a thorough enough background check they would know to contact them and not me nor any relatives in regards to this matter. She refused to obtain their contact information and I also informed her that I would not like to be contacted per my rights.
I contacted my company representing my debt and informed them of the situation and they needed the company 's contact information as they had not heard of this group and informed to make no further contact and to not accept contact from them. Upon calling to get their contact information I was given to a XXXX XXXX whom stated he was Investment group whom buys these cases to make money, I was being sued by his Auditor at XXXX XXXX and the true company XXXX XXXX XXXX has already filed on the case yesterday after my call and if I wanted to settle or make payments it would be through his auditor XXXX XXXX and refused to give his address or contact information. I was informed to call Advance America, whom would say it was sold to XXXX, in which XXXX would send me to XXXX XXXX which is XXXX XXXX XXXX and that my firm I was working with has nothing to do with this matter and is nothing but a waste of my time and money. That I do not need to utilize them or gain their authority to make a deal now or I will be getting sued and that he could see that I 'm on a fixed income and the judge would make me pay about XXXX- {$90.00} a month and I have to take care of it or I will be getting sued because he only bought my case and plenty of others for the money off of them.
| Company | Advance America, Cash Advance Centers, Inc. |
| Complaint ID | 1732718 |
| Date Received | 01/07/2016 |
| Product | Debt collection Payday loan |
| Issue | Communication tactics Threatened to take legal action |
| State/ZIP Code | TN 383XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint caused principally by actions of third party outside the control or direction of the company |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/07/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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