Complaint #1732854 submitted on 01/07/2016 relating to Amex. Complaint relates to Credit card - Rewards .
Complaint was submitted via Web and sent to the company on Thursday 7th January 2016.
I have acccumulated over XXXX membership rewards points at American Express and when I went to redeem these to pay off my balance they told me I could only use reward points for charges that occurred in the most recent 60 days.
This is disgraceful ... .had I known this I would not have used my American Express account.
Other cc 's allow me to use points for however I see fit - for travel, merchandise or to use as Payment on my account.
I want satisfaction and be able to use my hard earned points to pay off my balance
| Company | Amex |
| Complaint ID | 1732854 |
| Date Received | 01/07/2016 |
| Product | Credit card |
| Issue | Rewards |
| State/ZIP Code | PA 193XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/07/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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