Complaint #1732465 submitted on 01/07/2016 relating to Genesis Lending. Complaint relates to Student loan Non-federal student loan - Can't repay my loan Can't decrease my monthly payments.
Complaint was submitted via Web and sent to the company on Thursday 7th January 2016.
I attended XXXX XXXX located XXXX XXXX, NJ. I took out a Federal Loan and a private loan. Money was demanded while I was attending school. The financial aid rep told me during the application process if I needed to make payment changes it 's simple and can be done. That was not the case. Neither XXXX XXXX nor Genesis Lending would help me. So I defaulted on my loan because I was n't able to pay the monthly amount, but I would send what I could. Not only that I did not get assistance in finding employment in the field I trained in. I received many annoying calls from XXXX XXXX fishing for information as far as what job am I working at and I can always go back to the school for assistance. I would tell the rep that I 'm not working in the field because you need 3yrs+ experience and I went back to my XXXX background temping until a permanent position came along. The rep stopped calling me as frequent because she was happy I had a job, but it was not in the field I trained. Every once in awhile I would receive a call because she wanted information.
| Company | Genesis Lending |
| Complaint ID | 1732465 |
| Date Received | 01/07/2016 |
| Product | Student loan Non-federal student loan |
| Issue | Can't repay my loan Can't decrease my monthly payments |
| State/ZIP Code | NJ 088XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint caused principally by actions of third party outside the control or direction of the company |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/07/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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