Complaint #1801146 submitted on 02/23/2016 relating to Bank of America. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Tuesday 23rd February 2016.
As I understand it, credit card companies are required by law to list the interest rates and balances subject to these interest rates on monthly credit card statements. I 've notified Bank of America on many occasions that my credit card statements, more often than not, DO NOT include this important information. As of my last complaint about it, BOA reached out to me and said it was a result of a system upgrade and my statements would now include that information. As of XXXX 2015 my monthly statement included the information I was expecting. It seems they corrected the problem for 2 months as XXXX 's statement to current no longer provides this information.
| Company | Bank of America |
| Complaint ID | 1801146 |
| Date Received | 02/23/2016 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | PA 190XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/23/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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