Complaint #1730581 submitted on 01/07/2016 relating to BBVA Compass. Complaint relates to Credit card - Credit determination .
Complaint was submitted via Web and sent to the company on Thursday 7th January 2016.
This bank has no issue placing hard inquiries on my credit report but keep sending me letter saying they ca n't verify me. I have mailed twice to the fraud specialist that they give people in customer service when they receive this letter and she has not once e-mailed, mailed, or called me! No one in customer service has ever allowed me to verify anything, send in documents, nothing and my XXXX credit report is up to date and verified and monitored by me daily!
I have also made XXXX complaints to your office and each time the bank has wrote in response to you that they think my identity has been stolen and that is why they have denied my application. That seems interesting since the information on the application matches my credit report, I 'm calling saying it 's me applying, I 'm offering to send in verification, and I have filed XXXX Consumer Financial Protection complaints that they are not fairly processing my application and yet they give you the same XXXX answers they provide me.
| Company | BBVA Compass |
| Complaint ID | 1730581 |
| Date Received | 01/07/2016 |
| Product | Credit card |
| Issue | Credit determination |
| State/ZIP Code | CA 900XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/07/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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