Complaint #1729811 submitted on 01/06/2016 relating to ACE Cash Express Inc.. Complaint relates to Payday loan Payday loan - Payment to acct not credited Payment to acct not credited.
Complaint was submitted via Web and sent to the company on Wednesday 6th January 2016.
I repaid a loan to ACE Cash Express in 2011, I have not heard anything from them until today, they called me to inform me that their records shows that I have not re-paid the 2011 loan. They say that they have been trying to contact me about this but I have not received anything ( no mail/ no calls ) until today. I did not save my receipt but I know for sure that I re-paid this loan and I am not being credit for it. Please assist me with dealing with this Company that is now threatening me, Thank you in XXXX.
| Company | ACE Cash Express Inc. |
| Complaint ID | 1729811 |
| Date Received | 01/06/2016 |
| Product | Payday loan Payday loan |
| Issue | Payment to acct not credited Payment to acct not credited |
| State/ZIP Code | CA 900XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/06/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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