Citibank Complaint: Billing statement

#1801409 23 Feb 2016

Credit card

Complaint #1801409 submitted on 02/23/2016 relating to Citibank. Complaint relates to Credit card - Billing statement .

Complaint was submitted via Web and sent to the company on Tuesday 23rd February 2016.

Narrative (may be redacted).

Dear Sir/Madame, Good Day! I would like to inquire about Citibank the way they give a billing.I here in XXXX XXXX.I have a citibank credit card.My concern is.I have a bills amounting XXXX in XXXX rupees.But I failed to pay the exact amount which is XXXX due to financial difficulty.
The only amount I payed is only XXXX.Then I received a mail below.


We confirm receipt of your payment of XXXX and the same has been credited to your card on XXXX XXXX, 2016.

The total amount due as per the XXXX 2016 statement is XXXX and minimum due amount is XXXX with a payment due date as on XXXX XXXX, 2016. However, the aforesaid payment is lesser than your minimum amount due.

Late Payment Charge will be levied if the we are not in receipt of any payment within the due date or the payment made is less than the Minimum Amount Due.

Interest will be charged if you do not pay back the previous bill in full and also on all Cash Advances from the date of transaction until the date of settlement. If a part payment is made, there would be no interest free period and interest charges would be applicable ( including on fresh purchases, if any ) via an average daily balance method.

Hence, we request you to remit the remaining payment within the due date to avoid levy of charges.


Thanking you Sincerely XXXX Manager - Customer Care I have a remaining XXXX in my savings account.When I check it its already gone in my savings account.Then I noticed that citibank take it.My question is is this fine for them to get that amount without informing there costumers.
Please give me advice an advice regarding my concern.

Regards, XXXX

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