Complaint #1729665 submitted on 01/06/2016 relating to Amex. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Wednesday 6th January 2016.
American Express card offered me to shop on XXXX XXXX, 2015, the small business Saturday, and told me if I spend more than {$10.00} on XXXX/XXXX/15, I will get {$10.00} statement credit, so I did spend {$19.00} on a small business XXXX I chatted with Amex rep in earlier XXXX, the rep told me I am definitely qualified. Today I am chatting with a XXXX rep since I received my statement, and the credit is not showing up on statement. Now this rep told me this credit requires vendor approval, and will take up to 90 days to post, the vendor approval and takes 90 days to post were never disclosed in the initial offer. I feel being cheated by Amex.
| Company | Amex |
| Complaint ID | 1729665 |
| Date Received | 01/06/2016 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | NY 113XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 01/06/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.