Complaint #1798828 submitted on 02/23/2016 relating to Santander Bank US. Complaint relates to Mortgage Conventional fixed mortgage - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Tuesday 23rd February 2016.
I have a PMI on my fixed Santander Mortgage. I asked Santander to please send me the parameters for PMI removal. I have enclosed that letter ( PMIRemovalLetter ). Also copies of the appraisal ( Co-opAppraisal ) and the PMI removal request letter ( PMILetter ) all of which satisfied the PMI removal criteria as stated in the Santander PMI removal letter. In addition I am enclosing their denial letter ( PMIRemovalLetter ) and the page of Santander approved appraiser list showing the company that issued the appraisal.
They gave XXXX reasons for the denial : none of these issues were points in the original letter and also do not affect the appraisal value. I understand the clerical error stated in point XXXX and I will address that issue if necessary. But, the only difference in a new appraisal by the same exact appraiser that I can see is to generate a fee for Santander.
I have fulfilled the conditions as requested by Santander Bank, N.A. and I am asking that they honor their written word and terminate the PMI if not from the original date of receipt ( XXXX/XXXX/16 ), then as soon as possible.
Thank you in advance for your kind assistance in this matter. Please let me know if I can offer any further clarification and/or information to facilitate this process.
| Company | Santander Bank US |
| Complaint ID | 1798828 |
| Date Received | 02/23/2016 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | NY 112XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/23/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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