Complaint #1728692 submitted on 01/05/2016 relating to Amex. Complaint relates to Credit card - Customer service / Customer relations .
Complaint was submitted via Web and sent to the company on Tuesday 5th January 2016.
My American Express card was lost or stolen in XXXX 2015.
I reached out to AMEX while traveling in europe. I spoke to a number of representatives who, despite my request for manager assistance, provided neither a manager nor a solution to the problem. These calls lasted hours due to time on hold and multiple disconnects. When I returned home, I spoke with XXXX at Amex ( XX/XX/XXXX @ XXXX XXXX ) who offered a {$450.00} credi and XXXX-XXXX points and an apology.
Despite mulitple contacts since then, including a manager ( yesterday ) I have not recieved the compensation promised. I asked that they listen to all calls ( not the self serving transcripts and she refused. Her response " I 'm higher up than XXXX and your not getting what you are asking for.
This company has been non responsive, rude and I have devoted hours to getting this settled. I have eliminated XXXX AMEX cards, reuced utilization and tried to find someone, anyone, at AMEX who cares. That person does not exist. They refuse to put managers on the phone, force log hold times, multiple disconnects. Requests for manager call backs are ignored. Appararnatly poor customer service, lack of ethics is institutionalized there.
Thank you XXXX XXXX XXXX XXXXXXXXXXXX
| Company | Amex |
| Complaint ID | 1728692 |
| Date Received | 01/05/2016 |
| Product | Credit card |
| Issue | Customer service / Customer relations |
| State/ZIP Code | NY 117XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/05/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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