First National Bank of Omaha Complaint: Billing disputes

#1728981 5 Jan 2016

Credit card

Complaint #1728981 submitted on 01/05/2016 relating to First National Bank of Omaha. Complaint relates to Credit card - Billing disputes .

Complaint was submitted via Web and sent to the company on Friday 8th January 2016.

Narrative (may be redacted).

I rented a car over the internet. I agreed to pay {$130.00} to rent the car over a four ( 4 ) day period. I never saw the contract. I picked up the car in XXXX, Ga, and used it for the four days. I paid for the rental with an American Express credit card, issued by the XXXX XXXX XXXX XXXX XXXX. Open returning the car, I signed a receipt acknowledging the return of the car. After signing the receipt, I was informed, for the first time, that the card had to be returned by XXXX. Because it was after lunch and I had already signed the receipt, I took no immediate action. I feel that I was " baited and switched '' into paying additional fee that I was not informed of prior to signing an acknowledgement. I contacted the card issuer ( XXXX, XXXX ) and disputed the {$30.00} additional charge. On XXXX/XXXX/15 I was informed by the credit card issuer that because I had unwittingly signed an acknowledgement that they would " not have the authority to continue to persue the credit from the merchant on your behalf. '' Because of the small amount and fraudulent bill, XXXX, XXXX, has just " rolled over '' for the merchant. And I 'm out {$30.00} on a " bait and switch '' scheme.

Older American

Company First National Bank of Omaha
Complaint ID 1728981
Date Received 01/05/2016
Product Credit card
Issue Billing disputes
State/ZIP Code TX 754XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 01/08/2016
Result Timely Response: Yes, Consumer Disputed: No
 

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