Complaint #1728981 submitted on 01/05/2016 relating to First National Bank of Omaha. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Friday 8th January 2016.
I rented a car over the internet. I agreed to pay {$130.00} to rent the car over a four ( 4 ) day period. I never saw the contract. I picked up the car in XXXX, Ga, and used it for the four days. I paid for the rental with an American Express credit card, issued by the XXXX XXXX XXXX XXXX XXXX. Open returning the car, I signed a receipt acknowledging the return of the car. After signing the receipt, I was informed, for the first time, that the card had to be returned by XXXX. Because it was after lunch and I had already signed the receipt, I took no immediate action. I feel that I was " baited and switched '' into paying additional fee that I was not informed of prior to signing an acknowledgement. I contacted the card issuer ( XXXX, XXXX ) and disputed the {$30.00} additional charge. On XXXX/XXXX/15 I was informed by the credit card issuer that because I had unwittingly signed an acknowledgement that they would " not have the authority to continue to persue the credit from the merchant on your behalf. '' Because of the small amount and fraudulent bill, XXXX, XXXX, has just " rolled over '' for the merchant. And I 'm out {$30.00} on a " bait and switch '' scheme.
Older American
Company | First National Bank of Omaha |
Complaint ID | 1728981 |
Date Received | 01/05/2016 |
Product | Credit card |
Issue | Billing disputes |
State/ZIP Code | TX 754XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed with explanation |
Submitted | Web 01/08/2016 |
Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.