ACE Cash Express Inc. Complaint: Can't contact lender

#1727585 4 Jan 2016

Payday loan Payday loan

Complaint #1727585 submitted on 01/04/2016 relating to ACE Cash Express Inc.. Complaint relates to Payday loan Payday loan - Can't contact lender Can't contact lender.

Complaint was submitted via Web and sent to the company on Monday 4th January 2016.

Narrative (may be redacted).

Around XX/XX/XXXX I received a missed call from XXXX so I returned the call. It was a man named XXXX XXXX that answered the phone. He asked for my info so i complied and then he responded by asking me why have I not paid the balance on the loan I responded that I waiting on BCFP to respond to my request. He then begain to disrepect me by saying that im a fraud, liar and a thief i have no intentions on paying anything back and that he deals with people like me everyday. I then responded by telling him he doesnt know anything about me and i refuse to argue with him to let me speak to someone else he refused at first because he was the only person i can speak to but i kept insisting so finally he put mr. douglas on the phone and it basically went the same way telling me that they want their money and their going to put me in jail for fraud. I got tired of them yelling and cursing in front of my kids so i hung up the phone but they just called again. i answered and asked XXXX XXXX to send me the email that i asked for and to not call back until i send the email back to them. On XXXX/XXXX/16 i received a call from them again it was XXXX XXXX once more i tried to resume where he left off but i cut him off by asking why i have not received the email yet he just kept asking when do i plan on paying them i told him once i receive the proper info to ensure the loan is actually mine i will go from there. please help me to make sure that this is not a scam.

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