Complaint #1798056 submitted on 02/22/2016 relating to Citibank. Complaint relates to Credit card - Other fee .
Complaint was submitted via Web and sent to the company on Friday 26th February 2016.
On XXXX XXXX, 2016 we paid {$4000.00} to pay off our Citi Credit card ( last XXXX account # XXXX ) and received a interest bill for {$27.00}. Per statement and agent XXXX at Citi Bank they charge DAILY interest on the account for money owed up through the end of billing cycle and/or the time the payment is processed. The account was paid off based on their information and now they are charging us for money that has already been received by them.
If they continue with " daily billing '' it will be impossible to pay off a credit card, if of course we paid per their billing statement.
However, theoretically, even if I sent money and they received the money the same day as our billing cycle begins, they can still bill me interest for the hours or the day it takes them to process the payment.
So according to their business model and legal agreement, I WILL NEVER BE ABLE TO PAY THE ACCOUNT IN FULL!
| Company | Citibank |
| Complaint ID | 1798056 |
| Date Received | 02/22/2016 |
| Product | Credit card |
| Issue | Other fee |
| State/ZIP Code | OH 446XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 02/26/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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