Complaint #1725973 submitted on 01/03/2016 relating to Empowerment Ventures, LLC. Complaint relates to Prepaid card General purpose card - Managing, opening, or closing account .
Complaint was submitted via Web and sent to the company on Thursday 7th January 2016.
Since XXXX XXXX I have been on phone with rush card. They told me they needed a merchant release form, then they told me it would take 1-3 hours. Then they told me 24-48 hours, then they told me 7 days now 10 days. Today is the XXXX day. XXXX XXXX and they have not released a pending transaction. This was money deducted from my available balance. My own money. XXXX on a pending transaction. I have been a customer with them since 2008, my direct deposit is linked to this card and now they will not talk to me.
Servicemember
| Company | Empowerment Ventures, LLC |
| Complaint ID | 1725973 |
| Date Received | 01/03/2016 |
| Product | Prepaid card General purpose card |
| Issue | Managing, opening, or closing account |
| State/ZIP Code | SC 294XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/07/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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