Complaint #1724681 submitted on 01/02/2016 relating to Amex. Complaint relates to Credit card - Closing/Cancelling account .
Complaint was submitted via Web and sent to the company on Monday 4th January 2016.
XX/XX/2015 I applied for an American Express Charge card as well as a credit card. I received both. I was making payments on time and never fell behind. In XX/XX/XXXX/XX/XX/2015 I was having difficulties paying the balance on the Charge card as I was in the middle of closing my store and trying to re-open in a new location. I had called to make payment arrangements and was able to meet them and if not I had called in to let them know that I would be making the payment on a particular day. XX/XX/2015 I had an arrangement to pay the balance of around XXXX to make my card current. I had made the payment and called in to see if it was received. I then was told I had to call an agency as it was transferred to them. I called the agency to find out what was going on as I did n't understand why as I never got a phone call or letter. The payment was received within a day or two of them transferring my account to cancellation and this agency. I now have a closed by credit grantor on my account. I tried calling AMEX to talk to someone about this and no one would help. My other card that is current and had no lates is now being closed and going to an agency.
| Company | Amex |
| Complaint ID | 1724681 |
| Date Received | 01/02/2016 |
| Product | Credit card |
| Issue | Closing/Cancelling account |
| State/ZIP Code | |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/04/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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