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BBVA Compass Complaint: Bank account or service #1724544

BBVA Compass Complaint: Account opening, closing, or management

#1724544 1 Jan 2016

Bank account or service Other bank product/service

Complaint #1724544 submitted on 01/01/2016 relating to BBVA Compass. Complaint relates to Bank account or service Other bank product/service - Account opening, closing, or management .

Complaint was submitted via Web and sent to the company on Friday 1st January 2016.

Narrative (may be redacted).

I applied for a BBVA Compass account and they denied me saying " UNABLE TO VERIFY IDENTIFYING INFORMATION ''. Surprisingly, they were able to pull my XXXX report and state my credit score. They did not call me to verify at all what information they need. I called them to check the status before and they can not tell me anything but to reapply in 30 days. Sounds like a waste of a hard pull on my account. I am willing to provide any identifyinh information to them if they ask. Thanks!

Company BBVA Compass
Complaint ID 1724544
Date Received 01/01/2016
Product Bank account or service Other bank product/service
Issue Account opening, closing, or management
State/ZIP Code CA 945XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with non-monetary relief
Submitted Web 01/01/2016
Result Timely Response: Yes, Consumer Disputed: No
 

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