Complaint #1724516 submitted on 01/01/2016 relating to BBVA Compass. Complaint relates to Bank account or service Checking account - Deposits and withdrawals .
Complaint was submitted via Web and sent to the company on Friday 1st January 2016.
BBVA Compass froze my account without notice after cashing a fraudulent check because they did n't do their due diligence and verify funds availability of the check ( POLICE REPORT FILED ON WEDNESDAY, XXXX XXXX, 2015 WITH THE XXXX SHERIFFS OFFICE IN XXXX, FLORIDA ). Further I was not notified in any way about my account being frozen or the fact that they are going to hold my employer based direct deposit and all other accessible funds on my account, which has placed my family in dire financial constraints even for basic necessities. All of this was without knowledge to me of what the bank was doing with my account/ my funds. All of which violations of Regulation E, Graham Leach Bliley Act, Dodd-Frank Act and financial acts relative to full disclosure given on actions taken by financial accounts to consumers.
| Company | BBVA Compass |
| Complaint ID | 1724516 |
| Date Received | 01/01/2016 |
| Product | Bank account or service Checking account |
| Issue | Deposits and withdrawals |
| State/ZIP Code | FL 322XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/01/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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