First National Bank of Omaha Complaint: Billing disputes

#1724412 31 Dec 2015

Credit card

Complaint #1724412 submitted on 12/31/2015 relating to First National Bank of Omaha. Complaint relates to Credit card - Billing disputes .

Complaint was submitted via Web and sent to the company on Thursday 31st December 2015.

Narrative (may be redacted).

I attempted to file a graduation application during " no fee '' period but XXXX computer system did not work, would not allow me to file. XXXX charged me {$50.00} for graduation fee, but then acknowledged in writing that I was not at fault because their computer system did n't work. Merchant now refuses refund. I disputed charge with card issuer First Bankcard, submitting copy of XXXX fee schedule showing no fee due and the email acknowledging I was not at fault. The credit card person apparently either did n't read my letter or did n't understand simple XXXX, and arbitrarily disallowed my dispute.

Older American

Company First National Bank of Omaha
Complaint ID 1724412
Date Received 12/31/2015
Product Credit card
Issue Billing disputes
State/ZIP Code CA 928XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with non-monetary relief
Submitted Web 12/31/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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