Complaint #1724412 submitted on 12/31/2015 relating to First National Bank of Omaha. Complaint relates to Credit card - Billing disputes .
Complaint was submitted via Web and sent to the company on Thursday 31st December 2015.
I attempted to file a graduation application during " no fee '' period but XXXX computer system did not work, would not allow me to file. XXXX charged me {$50.00} for graduation fee, but then acknowledged in writing that I was not at fault because their computer system did n't work. Merchant now refuses refund. I disputed charge with card issuer First Bankcard, submitting copy of XXXX fee schedule showing no fee due and the email acknowledging I was not at fault. The credit card person apparently either did n't read my letter or did n't understand simple XXXX, and arbitrarily disallowed my dispute.
Older American
Company | First National Bank of Omaha |
Complaint ID | 1724412 |
Date Received | 12/31/2015 |
Product | Credit card |
Issue | Billing disputes |
State/ZIP Code | CA 928XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed with non-monetary relief |
Submitted | Web 12/31/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
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