Complaint #1722516 submitted on 12/31/2015 relating to Value Recovery Holding, LLC. Complaint relates to Mortgage Home equity loan or line of credit - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Tuesday 5th January 2016.
In XXXX I requested a line of credit from XXXX XXXX and instead they gave me a second mortgage that paid off my credit cards and car at that time. This is not what I wanted. However I made monthly payments faithfully until XXXX when XXXX XXXX folded and my payment was returned to me. I made several attempts to continue paying the loan, however was unsuccessful in finding out what happened to my loan. Recently I am trying to re-finance my house and have been told that there is a lean on my property and my re-finance will not continue until this matter is resolved. I tired to contact XXXX XXXX again and was told that Value Recovery Group now has the loan, however they will not work with me. This loan appears paid in full on my credit report. I contacted XXXX XXXX XXXX, XXXX non profit organization to assist with this matter, as time is of the essence, and they instructed me to petition for assistance.
| Company | Value Recovery Holding, LLC |
| Complaint ID | 1722516 |
| Date Received | 12/31/2015 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | PA 190XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 01/05/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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