Complaint #1723095 submitted on 12/30/2015 relating to Amex. Complaint relates to Prepaid card General purpose card - Managing, opening, or closing account .
Complaint was submitted via Web and sent to the company on Tuesday 5th January 2016.
On XXXX XXXX, 2015 my American Express Bluebird prepaid card was locked and suspended, citing violation of member agreement section XXXX, with {$540.00} in deposits still in the account. After repeated calls to request my deposits be returned, AmericanExpress phone agents tell me the deposits can not be released until an investigation closes. They tell me that there is no knowledge of when this may conclude. I have waited more than 60 days for the funds. It seems that they may hold my deposited funds indefinitely.
| Company | Amex |
| Complaint ID | 1723095 |
| Date Received | 12/30/2015 |
| Product | Prepaid card General purpose card |
| Issue | Managing, opening, or closing account |
| State/ZIP Code | CT 068XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 01/05/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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