Complaint #1718931 submitted on 12/28/2015 relating to Amex. Complaint relates to Debt collection Credit card - Improper contact or sharing of info Talked to a third party about my debt.
Complaint was submitted via Web and sent to the company on Monday 28th December 2015.
American Express sent my billings to the wrong address for months after they were advised that I had moved. Bills were not delivered to me until months later. When they turned bill over to XXXX who immediately contacted my ex wife, even though she was not a cardmember. They contacted her before I even received notice that they were involved. They advised her who they were, what was owed, etc. This is not the first time this has happened. This happened several years ago on AE account XXXX. They went so far as to call my children to attempt to collect the debt, threatened me with court and called continuously, even though they were advised not to. American Express was made aware of their actions at that time but still uses them. It would appear to me that AE is aware of the problem and approves of their tactics.
| Company | Amex |
| Complaint ID | 1718931 |
| Date Received | 12/28/2015 |
| Product | Debt collection Credit card |
| Issue | Improper contact or sharing of info Talked to a third party about my debt |
| State/ZIP Code | NE 680XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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