Complaint #1716824 submitted on 12/24/2015 relating to Empowerment Ventures, LLC. Complaint relates to Prepaid card Transit card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Tuesday 29th December 2015.
Rushcard.
I have XXXX accounts with rush card. I used the mobile app to transfer money from one account to the next. The next day I checked the account the money had been transfered to ( XXXX ), and my account was missing over XXXX. The XXXX acct shows XXXX completed transactions. XXXX for XXXX, and another for XXXX. Rushcard took money from one of my accounts because their system was behind and did not calculate my purchases on the other card ( XXXX ) from the previous day. One account has nothing to do with the other. You can not take money from an unrelated account due to a system error on your part. This comes AFTER the issue of not being able to buy food for my children and gas to get to work for 2 days, due to the inability to access my funds in XX/XX/XXXX.
| Company | Empowerment Ventures, LLC |
| Complaint ID | 1716824 |
| Date Received | 12/24/2015 |
| Product | Prepaid card Transit card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | CA 923XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 12/29/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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