Complaint #1715179 submitted on 12/23/2015 relating to Empowerment Ventures, LLC. Complaint relates to Prepaid card General purpose card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Tuesday 29th December 2015.
I recently ordered items from XXXX for XXXX. Upon realizing that they would not be delivered in time for the holidays, I cancelled the orders. Unfortunately, the payment authorization holds that were placed by XXXX remained on my RushCard account. I contacted XXXX Customer Service and they assured me that the money had not been withdrawn, as all my orders were cancelled. Upon calling RushCard Customer Service, they stated they would need verbal authorization from the merchant stating all orders/totals had been cancelled. We participated in a conference call with XXXX and they confirmed the needed information. When speaking with the RushCard representative afterward, he stated that since my account had not been open six months, he could not do anything. Because of RushCard 's policy regarding this, I will not receive my money for TEN DAYS. I need this money to finish my children 's XXXX shopping, which was my intent when I cancelled the orders.
| Company | Empowerment Ventures, LLC |
| Complaint ID | 1715179 |
| Date Received | 12/23/2015 |
| Product | Prepaid card General purpose card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | KY 411XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 12/29/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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